Our Exchange Policy
We give our all of clients 30 days to consider their LG purchase. We know this will be more than enough time to ensure you love your item.
However, if for any
reason you this is not the case, and your purchase is in original condition,
and not a custom creation or resizing, you may exchange it within 30 days of the
The Exchange Process
Upon receiving and
accepting the returned item, our team will issue you the credit for an exchange or process your
new item shortly thereafter. Please note that returned items will undergo a
through inspection by our specialists and that any items displaying signs of
alteration, resizing, wear, or damage cannot be accepted for exchange. LG Custom
Creations cannot be exchanged. Finally, uninsured or improperly packages will be
refused upon receipt.
Two ways to Exchange
If you would like to exchange a Lambros Goldsmiths item, you have two options.
1. Exchange your item in person to our Virginia store (7137-C Little River Turnpike, VA 22003)
2. Prepare your package for return by mail. Packages must be fully insured when selecting this method.
Preparing Packages for Exchange
Returning your item by mail to Lambros Goldsmiths is an easy three-step process.
Email us to let us know to look out for your shipment. We will give
you your return authorization code. Write this code on the top of your original
invoice, and be sure to include the invoice in your return packaging.
2. Prepare your package, including all original materials and invoice. Please, for security reasons, refrain from writing Lambros Goldsmiths anywhere on the package.
3. Insure your return package. If the price of the item you paid, as listed on your invoice was
§ $500 or less: Any carrier can be used to ship your package back to LG, provided that you fully insure your item, and request a request a return receipt for delivery confirmation.
§ $501 or more: Ship your package via USPS Registered Mail™. Insure the package for the total value of the contents, and ask for a return receipt for confirmation of delivery to LG.
§ $10,000 or more: Particularly high worth items will often require special return arrangements. Please contact an associate at LG for assistance prior to preparing your item for return.
Important Note about Lambros Goldsmith Unique Pieces
Lambros, the fine jewelry designer and master goldsmith, is renowned for his Uniquely Handcrafted pieces, which are one-of-a-kind masterpieces. These pieces, for your enhanced shopping convenience, are often displayed both online and in-store.
For any questions regarding the return process, please don’t hesitate to email us at email@example.com.